Support

Are you concerned that once the project is completed there will be no one around to support and maintain it?

Innobate Limited provides database consultancy and related services to some of New Zealand’s biggest organisations; in sectors such as telecommunications, energy, legal, IT and primary industries. Our knowledge spans a wide range of business areas and supporting technologies. Innobate’s team of experienced professionals have provided services to our clients in the areas of Strategy and Planning, Project Management, Solution Development, Packaged Applications, Data Management, Technical Consulting and Support. 

Support Services

There is nothing more frustrating to a user than not knowing who to call for each specific problem. Innobate’s broad range of skills means we are able to provide a single point of contact to resolve or manage any issues your users may have; from telephones to PC’s. Applications to servers.

Hours To Suit

Ensure your users get support when they need it most. Innobate’s standard Call Centre availability is from 7:00am to 7:00pm, Monday to Friday. Our staff coverage is flexible and we resource our Call Centre throughout the day to match the peaks and troughs of your business function. Call Centre hours can be reduced or extended to include full 24x7 support or just a 24x7 callout service.

Flexible Staffing Levels

An organisations support needs change through the different phases of its life. Innobate has a flexible Call Centre model that allows us to add and remove generalist or specialist staff when you need it; whether the change is due to a project, an upgrade, business growth or just backfilling your own support staff. We are also able to increase the support resource in small stages, we can provide resources to suit.

Service Levels

Each organisation has its own unique business practices and operating environment. Each organisation, therefore, has its own requirements for the speed of response and resolution of issues. At Innobate, we can match the level and speed of our Call Centre service to match the individual demands of your business.

Call Resolution or Just Call Logging

Whether its just logging the call or resolving all your calls, or something in-between, Innobate is able to manage the service so that your users are looked after in a friendly and consistent manner each and every time; without compromise. We are flexible enough to manage your hardware or software and their vendors to the levels you require. We can even provide functional experts on your applications.

Innoate is available 24 hours, 7 days to listen to your needs and help you to resolve them. We have a reputation for standing by our products and maintaining them over the long term.